Help and FAQ

Orders and payment

Can I order now?

Yes. Add pieces to your basket and pay on Shopify’s secure checkout. You see your order number right after paying.

How will I pay?

By card on Shopify’s secure checkout. We never see or store your card details. [TBC: wallets offered, such as Apple Pay or Google Pay]

Do prices include VAT?

FABRIC ONE LTD is not currently VAT-registered, so no VAT is added at checkout.

Delivery

Where do you deliver?

UK addresses only.

How much is delivery and how long does it take?

Smaller items usually arrive in 3 to 5 working days, larger pieces in 7 to 14 working days. The delivery cost is shown at checkout, before you pay. See Delivery.

Returns

Can I change my mind?

Yes. You can cancel within 14 days of receiving your order, without giving a reason. See Returns.

Something arrived damaged. What do I do?

Contact us with photos as soon as you can: contact@fabric-one.shop or +44 7353 306761.

Products

Are the photos real?

The product photos show the actual items. Some room scenes, including a few on product pages, are computer-generated illustrations.

What are the exact dimensions?

[TBC: dimensions confirmed against the real items]