Track an order

Every order has its own order status page, updated as your order moves. Open it from your confirmation email, or sign in with the email address you ordered with.

Find your order

Enter the email address you used at checkout. We email you a one-time code; no password needed.

Sign in to see your orders

Use the link in your email

Your order confirmation and shipping emails have a “View your order” button. It opens the same order status page, with the carrier’s tracking link once your order is on its way.

Your order number is on the page you see after paying and in your confirmation email.

Ask about an order

Have your order number to hand.

How an order travels

Five stages from payment to your door. Your order status page shows which one it has reached.

  1. Order placed

    You pay on Shopify’s secure checkout and get an order number. We send an order confirmation by email.

  2. Confirmed

    We check your order and prepare it for dispatch. Delivery usually takes 3 to 5 working days for smaller items and 7 to 14 working days for larger pieces.

  3. Dispatched

    Smaller items go by courier; larger pieces go by pallet carrier on a booked delivery slot. When the carrier gives a tracking link, you will find it on your order status page and in your shipping email.

  4. Out for delivery

    The carrier is bringing it to you. Large items are delivered by two people, to the room of your choice.

  5. Delivered

    Check your item. If something is damaged or wrong, tell us with photos. Your 14 days to change your mind start from delivery.

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